Workplace Mediation and Conflict Management Coaching

Workplace Mediation and Conflict Management Coaching assists people to manage workplace disputes and focus on common goals.

Ongoing disputes can have serious impacts on:

  • the mental health of those involved,
  • the workplace culture,
  • productivity and
  • profitability.

How disputes happen in workplaces and organizations?

Workplaces and organizations bring together a random assortment of personality-types, capabilities, skills, attributes, interests, values, and beliefs (variables).

Consequently, the probability of conflicts occurring is reasonably high.

Therefore early conflict management is very important.

Opt-In Mediation can help your organization by:

  • Early intervention, before patterns of conduct become entrenched.
  • Assisting Parties to resolve their issues through focusing on their needs, interests and concerns. This approach assists people to achieve ongoing workable relationships and achieve the organization’s goals.
  • Assisting the organization to improve policies, procedures and practices to better manage future disputes.

Steps in the process:

  • Initial approach: By an individual or representative of the organization (The Client).
  • Preliminary Consultation with Client: (Employer/ Management/ Head of Department etc) to discuss:
    • the issues,
    • nature of the conflict,
    • identify the involved Parties, and
    • what steps have been taken to resolve the conflict to date. Supplying documents about Policies, procedures, employment contracts etc assists.
  • Workplace Culture Assessment/ Investigation:
    Dr Henry Netscher interviews each Party to assess:

    • the conflict type, relationship types, personality-types involved,
    • history of conflict,
    • history of dispute resolution attempts,
    • what dispute resolution methods have been successful or not successful resolved to date,
    • what needs have or have not been met,
    • identification of power imbalances, the workplace culture.
  • An assessment is made, a report is provided to the Client which includes recommendations about suitable dispute resolution processes. These may include mediation, coaching, mentoring, workplace conferencing.
  • Undertake chosen dispute resolution approach on behalf of Client.
  • Review outcomes.