Disclaimer
The information presented on this website is not legal advice, nor is it intended to be legal advice. The information on this website is general information only.
To the extent permitted by law, Opt-In Mediation Pty Ltd and its Director/s will not be liable to you or anyone for any loss or damage, however caused, which may be directly or indirectly suffered in connection with reliance on information contained on this website.
Use of this Website
You access information on this website at your own risk. Whilst Opt-In Mediation Pty Ltd endeavours to keep our site upkeep secure and free of viruses etc, we cannot guarantee that the site will be running smoothly at all times.
Privacy Policy
Collection and Use of Personal Information
Opt-In Mediation Pty Ltd collects information from clients to facilitate Mediation/ FDR services.
Written records are kept of any communications made between Opt-In Mediation and clients. This includes communication by telephone, email, during Intake Interviews and Mediation/ FDR sessions. This includes both written and verbal communications.
Records are kept of attendance at intake Interviews and Mediation/ FDR sessions.
Opt-In Mediation Pty Ltd will use your personal information only to assist you to resolve your dispute, and, where the law requires. Opt-In Mediation will not disclose to the other party, any information you provide in confidence, unless you provide consent to do so.
Opt-In Mediation does not give permission for any person/ entity to record any telephone conversations, interviews or Mediation/ FDR sessions conducted by Opt-In Mediation Pty Ltd.
Storage and Disposal of Information
All personal information collected is stored securely and is safe from unauthorised access.
Notes from client Intake Interviews and Mediation/ FDR sessions are destroyed soon after the client file is closed. Opt-In Mediation uses a safe and secure method for file destruction and disposal.
Confidentiality and Inadmissibility of information provide in Family Dispute Resolution
FDRPs must not disclose a communication made in FDR unless disclosure is required or authorised under the Act (s 10H Family Law Act 1975 (Cth)).
FDRPs must disclose a communication made in FDR if he or she reasonably believes that the disclosure is necessary for the purpose of complying with a law of the Commonwealth, a State or Territory (such as to comply with legislation requiring mandatory disclosure of suspected child abuse).
FDRPs may disclose a communication made in FDR if he or she reasonably believes that the disclosure is necessary for the purpose of:
- protecting a child from risk of physical or psychological harm;
- preventing or lessening a serious and imminent threat to life or health or a person;
- reporting the commission, or preventing the likely commission of an offence involving violence or a threat of violence to a person;
- preventing or lessening a serious and imminent threat to the property of a person;
- reporting the commission, or preventing the likely commission of an offence involving intentional damage to the property of a person, or a threat of damage to property;
- assisting an independent children’s lawyer to properly represent a child’s interests.
FDRPs may disclose a communication, with the consent of the person who made the disclosure where that person is an adult, or where the disclosure was made by a child under 18 years, if parents consent to the disclosure. If agreement cannot be reached, the matter may be referred to the Court for determination.
FDRPs may make disclosures in order to provide information for research relevant to families, as long as the information provided does not constitute ‘personal information’ as defined in s6 Privacy Act 1988 (Cth). Personal Information is information or an opinion from which an individual’s identity is apparent, or can reasonably be ascertained.
Inadmissibility
Communications made in FDR are not admissible in any court or proceedings, in any jurisdiction. Additionally, a communication made when a professional consultation is being carried out on referral from an FDRP, is also inadmissible (s10J Family Law Act 1975 (Cth)). FDRPs are required to inform the relevant professionals of this.
Disclosure or admission by a person that a child under 18 years has been abused, or is at risk of abuse, may be admitted as evidence.
Feedback and Complaints
Opt-In Mediation Pty Ltd welcomes constructive feedback designed to help improve services. Also, please let us know if you have any concerns about the services provided.
Please phone 0499 649 803 or email admin@optinmediation.com.au for more information about how to provide feedback or make a complaint.
